Frequently asked questions
Domains
For how long is a domain registered?
Can I transfer my domain from another provider to FunnyHost?
Can you host an already registered domain?
Can you host a registered domain at FunnyHost?
Can you register a domain registered with FunnyHost in my name?
How long does it take to register a domain?
Contractual relations
How can I pay for the services?
Do I receive a tax invoice and a service contract?
Do you offer technical support?
Hosting
How soon do you activate hosting accounts?
What is the monthly traffic?
What is the occupied space?
Can the hosting package be changed during the contract?
What do I need to know in order to use my hosting account?
What can I use cPanel for?
How long does a domain register for?
Domains can be registered for a whole number of years, a number limited by each registry (usually between 5 and 10 years).
Can I transfer my domain from another provider to RedHost?
If the domain belongs to you (and you have control over it) you can transfer the domain to us without any problems. You will need to replace your current nameservers with ours at the registrar (we will provide them to you at the appropriate time depending on the server where your site will be hosted). If you do not have control over the domain, contact us so that we can study the existing solutions together.
Can you host an already registered domain?
Of course! You will have to make the change of nameservers. If you would like us to assist you, do not hesitate to contact us.
How long does it take to register a domain?
Registration is done as soon as possible (usually within a few tens of minutes from the confirmation received from the bank (payment confirmations are not taken into account). The actual use can start after propagation which generally takes 1-2 hours (theoretically up to 3 days but generally only a few hours). How can I pay for the services?
Payment can be made by bank (Money Order, cash deposit), bank card. We do NOT accept payment by postal order because of the dysfunctional way in which we receive payments from Posta Romana (extremely difficult and without specifying who has paid or what facts that cause many problems).
Do I get a tax invoice and a service contract?
Of course! You will receive a tax invoice and a contract. If you do not receive them within 10 days of payment, please contact us to check.
Do you offer technical assistance?
Yes, we offer free technical assistance. The issues covered by technical support include: information on how to operate some basic facilities, failure of some services, guidance on how to use the hosting account. However, technical support does not cover the installation or troubleshooting of third-party scripts, either included in Installatron (Installatron is a free installer of various web applications; for these it offers the possibility to install with a few clicks but does not offer technical support). We also do not include in the technical assistance, the realization or the assistance of the customer in the realization of his own website. Despite these provisions we understand that the volume of information can be overwhelming and therefore to a reasonable extent, we will try to help you beyond our contractual obligations. If you have already well-defined requirements and would like to know from the outset how we can help you, please contact us.
How long does it take to activate hosting accounts?
Accounts are activated as soon as possible (usually a few tens of minutes during working hours) after payment confirmation. Full use of the accounts can be made after domain propagation.
What is occupied space?
The space occupied is the sum of the total size of the files in your account: web pages, images, email accounts, logs, etc.
Can the hosting package be changed during the contract?
Yes, it can be modified by paying the difference corresponding to the remaining period of the contract.
What do I need to know in order to use the hosting account?
The administration of the hosting account is relatively easy from cPanel, for which you do not need any special knowledge. cPanel is an intuitive management software. You will of course have to get used to it, but we are at your disposal.
What can I use cPanel for?
You can use cPanel to create, use and manage email accounts, autoresponders, forwarderers, collector accounts, filters, to park or add domains (you must first register and choose a hosting package that includes these facilities). You can add, modify, manage and delete MySQL databases, FTP accounts, backups, parked directories, subdomains, error pages, redirects, cronjobs, MIME types, Apache handles, OpenPGP keys, SSL certificates. You can enable anti-hotlink protection, index page manager, IP-based ban manager. You can view statistics, access and error logs and install a number of scripts included in cPanel for free.